Privacy Policy

Last updated: 2026

1. Who we are

norfolk.solar is an independent solar panel lead generation service operated by Digit Web Design (digitwebdesign.co.uk), based in Portsmouth, England. We connect homeowners in Norfolk with MCS-certified local solar panel installers.

For data protection purposes, Digit Web Design is the data controller for information collected through this website.

2. What data we collect

When you submit the enquiry form on this website, we collect:

• Your name
• Your phone number
• Your postcode
• Your property type and area of interest (solar, battery, EV charging)
• Your consent to be contacted

We also collect standard website usage data through cookies (see section 6 below).

3. How we use your data

We use the information you submit solely to pass your enquiry to our vetted exclusive installation partner for Norfolk, so they can contact you with a free no-obligation quote.

We do not use your data for marketing, profiling, or any purpose other than connecting you with an installer.

4. Who we share your data with

Your enquiry details are shared with:

• Our exclusive installation partner for Norfolk — one MCS-certified installer who will contact you directly to arrange your free survey
• Netlify — our website hosting provider, which processes form submissions on our behalf. Netlify is GDPR-compliant. See netlify.com/gdpr-ccpa
• Google Analytics — we use Google Analytics 4 to understand how visitors use this website. No personally identifiable information is shared. See Google's privacy policy

We do not sell your data. We do not share your data with multiple installers or third-party marketing companies.

5. Legal basis for processing

We process your personal data on the basis of your explicit consent, given when you tick the consent checkbox and submit the enquiry form.

6. Cookies

This website uses cookies to remember your cookie preference and to collect anonymous usage statistics via Google Analytics. We do not use advertising or targeting cookies. You can decline cookies using the banner shown on your first visit.

7. Data retention

Enquiry data is retained by Netlify for up to 30 days and then deleted. We do not maintain a separate database of enquiry submissions.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with the ICO at ico.org.uk

9. Contact

For any data protection queries, please contact us via digitwebdesign.co.uk.